Refund Policy
This document (the "Policy") governs the terms for subscription cancellation, refunds and service credits within the Fakturuj.si service, operated by Elite Digital Services, LLC (the "Provider"). This Policy forms an integral part of the Terms and Conditions.
The Fakturuj.si service is intended exclusively for businesses (B2B). This Policy does not apply to consumers and does not create any consumer rights.
Service: Fakturuj.si - online invoicing system (SaaS), 2 EUR/month
1. Subscription cancellation
The User may cancel their Fakturuj.si subscription at any time under the following conditions:
- Subscription cancellation can be carried out through your account settings in the subscription management section.
- Subscription cancellation takes effect at the end of the current billing period. Until that date you retain full access to all features of the service.
- After subscription termination you have 30 days to export all your data (invoices, clients, settings) using the export tools available in your account.
- After the 30-day export period expires, your data will be permanently deleted in accordance with the Data Processing Agreement.
2. Free trial period
The Provider offers new Users a free 30-day trial period as a promotional offer under the following conditions:
- During the 30-day trial period, the Service is provided free of charge with the full range of features.
- The trial period is a voluntary commercial benefit provided by the Provider and not a legal right. It does not constitute an offer to consumers and does not create any rights under consumer legislation.
- The User may discontinue use of the Service at any time during the trial period without any obligation.
- Upon expiry of the trial period, the Service will automatically convert to a paid subscription in accordance with the applicable price list, unless the User cancels the subscription.
3. Eligible reasons for a refund
After the withdrawal period has expired, you are entitled to a refund in the following cases:
- Billing errors: duplicate payments, incorrectly charged amounts or other demonstrable errors in the billing process.
- Service outage: if the service was unavailable continuously for more than 72 hours due to reasons on the Provider's side and the outage was not caused by planned maintenance or force majeure circumstances.
- Material breach of obligations by the Provider: demonstrable material breach of the Provider's obligations arising from the Terms and Conditions or the Service Level Agreement.
4. Non-refundable items
Refunds are not possible in the following cases:
- Completed billing periods during which the account was active and the service was duly provided.
- Payments for completed or ongoing billing periods (except for the eligible reasons set out in point 3).
- Accounts that were terminated due to a breach of the Terms and Conditions or the Acceptable Use Policy by the User.
- Accounts with outstanding liabilities older than 60 days.
5. How to request a refund
Procedure for requesting a refund:
- Send an e-mail to [email protected] with the subject "Refund Request" and include: your name, account e-mail address, date and amount of payment, reason for the refund request.
- You will receive confirmation of receipt of your request within 5 working days.
- A decision on your request will be communicated to you within 15 working days of confirmation of receipt.
- If the request is approved, the refund will be processed within 10 working days of the decision notification, using the same payment method as the original payment.
6. Service credits
In some cases, the Provider may offer service credits instead of a refund. The following conditions apply to service credits:
- Service credits are non-transferable and cannot be exchanged for cash.
- Service credits are valid for 12 months from the date of their allocation.
- Service credits are automatically applied to the next subscription payment.
- Unused service credits lapse without compensation upon expiry of their validity period.
7. Price changes
In the event of a price change for the service, the following rules apply:
- The Provider is obliged to notify Users of price changes at least 30 days in advance by e-mail and/or notification within the service.
- The User has the right to cancel the subscription before the effective date of the price increase without any penalty.
- Continued use of the service after the effective date of the new price is deemed to be acceptance of the new price.
8. Contact
For any questions regarding refunds, please contact us:
Elite Digital Services, LLC
Headquarters: 1111B S Governors Ave #21653, Dover, DE 19904, USA
E-mail: [email protected]
Web: www.fakturuj.si
8. Governing Law
These Refund Policies are governed by the laws of the State of Delaware, USA, and form an integral part of the Terms and Conditions.
Last updated: March 2026